We want you to be completely satisfied with The Gym Tech. This policy outlines when and how refunds are issued for our subscription service.
Accounts are created by The Gym Tech team. On request, we set up a free 2-day demo account so you can try the platform before paying. A demo does not convert into a paid account automatically and is never charged.
For annual plans, refunds are available within 30 days of the annual renewal date. After 30 days, annual subscriptions are non-refundable, but you may continue using the service until the end of the paid period.
Downgrading from an annual plan to a monthly plan is not eligible for a partial refund of the annual fee.
Payments are arranged directly with The Gym Tech, and approved refunds are returned using the same method you paid with (or another method agreed with you). Timelines depend on your bank or payment provider.
Refunds are issued in the original currency of the transaction. We are not responsible for exchange rate differences.
There are no automatic charges. Your account stays active for the period you have paid for; if you do not wish to renew, simply let us know or do not renew when the period ends. To cancel, email thegymtech25@gmail.com.
After cancellation, you have 30 days to export your data before it is permanently deleted.
In some cases, instead of a cash refund, we may offer service credits equivalent to the refund amount. Service credits can be applied to future billing cycles and do not expire as long as your account is active.
For refund requests or billing questions: